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    Questions?

    Orders:
    • Please be sure to review your order before submitting your payment as there is very limited time to make changes or updates to your orders before they are processed and shipped.
    • When placing an order, please ensure all credit card information entered is an exact match (name on the card, billing address & CVV code) so the transaction does not give any error messaging
    • If the billing address associated with the credit card used is different from your shipping address, they will need to be entered separately at checkout. Failure to do so may result in a declined payment and pending charges on your account. All pending charges will be released back into your account within a few business days depending on your own personal bank. 
     
    Shipping:
    • Orders are processed within 1-2 business days from the date the order was placed. 
    • Shipping has an $8 flat rate cost; no matter how many pieces you order shipping with always be $8 for standard shipping.
    • I know you don't want your package to be delivered to someone else! To ensure that your package is properly delivered, please ensure your address is complete and entered correctly with any and all information pertaining to your address.
    • Made a mistake? If you realize that you accidentally entered your shipping address incorrectly, please contact us ASAP! 
    • Shipping fees are always non-refundable. If you refuse any shipments or the package is not able to be delivered to you due to an incorrect address listed when placing the order, you will be held fully responsible for the original shipping charges, plus the cost of return postage to us.
     
    Returns:

    • Didn’t love your purchase as much as you thought you would? That's okay! Things happen, but we are here to help! Shop Charlie Grace currently only accepts items for exchange or store credit  via E-giftcard within 7 days of receiving your order. After 7 days, the item is no longer eligible for store credit or exchange via E-giftcard. 

    • Be sure to be extra careful when trying on the clothes! All returns must be in their original form; the item must be unworn, unwashed, and have Shop Charlie Grace tags still attached. Please read our entire return policy for more details on our returns tab!